Frequently asked questions.

Find answers and solutions to common issues. If you cant find an answer, contact us and we will be happy to help.
Please call our Helpline 1313 or email us at connect@onenetwork.pk with your question


Where can I get M-Tag for my vehicle?

M-Tag can be acquired by visiting the nearest registration and recharge facility on the toll plazas. Please call 1313 for more information.

What should I bring for getting M-Tag?

You only have to bring your Vehicle & original CNIC along with you. Please call 1313 for more information.

Can I register multiple M-Tags on 1 CNIC?

Dear Customer, you can register multiple M-Tags for different cars on one CNIC. Please call 1313 for more information.

What should I do to register feedback or complaints related to M-Tag?

You should always call our 24/7 helpline 1313 for assistance & feedback, or to register complaints.

How to recharge M-Tag?

Dear Customer, you can recharge your M-Tag by visiting the nearest recharge and registration booth on toll plazas by our M-Tag mobile application “M-Tag One Network” . Please call 1313 for more information.

Can the M-Tag of a car registered with a previous owner be shifted to my name and credentials?

Yes, the M-Tag of a purchased car can be shifted to new credentials by calling 1313 and verifying the new information.

I want to apply to One Network?

Please send your resume to recruitment@onenetwork.pk and our team will reach out if/when there’s a job opening. Best regards.

Can't receive OTP for my M-Tag One Network application?

Please confirm if your number is ported to a different network or not?
Mention your CNIC, PHONE NUMBER, and MOBILE NETWORK by calling our M-Tag Helpline 1313.

How to get information related to any smart solution?

One Network provides state of the art solutions that can be tailored to best suit your need. Please reach out to us on connect@onenetwork.pk for further Information.

I want to cancel my M-Tag account due to vehicle sale out etc?

M-Tag account can be canceled by calling the helpline at 1313.

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